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Varti Ayurvedz | Natural Hand Crafted

Refund policy

At Varti Ayurvedz, we take immense pride in the purity and craftsmanship of our products. While we strive for perfection in every shipment, we have established the following guidelines to ensure a seamless experience should an issue arise.

General Information

  • Business Hours: 10:00 AM to 6:00 PM

  • Business Days: Monday to Friday (Excluding Public Holidays)

  • Customer Support: [Insert Your Email, e.g., care@vartiayurvedz.com]

  • Resolution Timeline: All issues must be reported within 3 days of delivery. Our team will review and revert to your query within two business days.

When is a Product Eligible for Replacement?

We will gladly replace your product under the following specific circumstances:

  1. Wrong Item Delivered: You received a product different from what was ordered.

  2. Expired Product: The product delivered is past its 'Best Before' date.

  3. Damaged/Tampered Goods: Physical damage to the bottle/container or a broken safety seal upon arrival.

  4. Incomplete Order: Missing items from your confirmed order.

  5. Non-Receipt: The tracking shows "Delivered," but the package was not received.

How to Raise a Request

1. Wrong or Damaged Item Received

  • Timeline: Notify us within 3 days of delivery.

  • Process: Email your Order ID and clear photographs/unboxing video of the item to [Insert Email].

  • Review: We will review the request within 1-2 business days.

  • Resolution: We will initiate a reverse pick-up via our courier partner. Once the unused product is picked up in its original condition, we will ship the correct/replacement item (subject to stock availability) or process a refund.

  • Note: If reverse pick-up is unavailable in your pin code, our team will provide alternative shipping instructions.

2. Order Cancellation

  • Customer Cancellation: You may cancel your order within 24 hours of placement, provided it has not yet been shipped. Once shipped, cancellations are no longer possible.

  • Brand Cancellation: If Varti Ayurvedz cancels an order due to stock or logistics issues, a full refund will be issued immediately.

Terms & Conditions of Refund

  • Processing Time: Approved refunds are typically credited within 7 business days. Please check with your bank or credit card provider if delays occur.

  • Platform Restriction: We only accept returns for orders placed directly through our official website: [Insert Website URL].

  • Promotions: Samples or "Gift with Purchase" items are provided as-is and are not eligible for exchange or refund.

  • Communication: For official tracking and resolution, all queries must be sent via email. While we monitor our social media channels, formal requests can only be processed through our Customer Support email.

Non-Eligible Cases

We will not be able to offer a refund or replacement in the following scenarios:

  • Opened or Altered Products: Due to the organic nature of our skincare, used or opened products cannot be returned.

  • Missing Packaging: Products returned without original labels, mono cartons, or safety seals.

  • Delayed Requests: Any request raised after the 3-day window from the date of delivery.

  • Improper Storage: Damage resulting from neglect or improper storage after delivery.

Varti Ayurvedz Rooted in Nature. Driven by Purpose.